We value our customers and respect your privacy. We do not sell or rent the information you provide to us online.
Orders & Shipping
The charges for shipping & handling to destinations
in the United States are:
Canada are just slightly higher due to it being an international shipment.
Shipping for software is at a fixed rate of $3.00 when ordered on CD. Downloaded software has no shipping charges.
Orders will be shipped via the United States Postal Service.
International orders (excepting Canada as stated above) will be charged a flat $10 shipping & handling fee. Excess shipping fees will be refunded to the customer after shipment has taken place. This saves us paypal fees and time so we can get you your order quicker. If your order requires more than $10 to ship, we will contact you prior to shipping to get additional fees paid.
Return PolicyThe Knit Foundry policy on returns for products shipped to you:
Contact the Knit Foundry prior to sending back merchandise for instructions. You
can send email to email@example.com
Absolutely no refunds are given for patterns purchased for download once the download has occured.
Refunds for software
purchased on CD will only be given if the CD is proven to be defective. You must
contact us prior to sending anything back for refund to receive instructions.